TERMS & CONDITIONS

1. Introduction

Welcome to Notes From No5. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase or using our services.

2. General Information

Website: www.notesfromno5.co.uk

Company Name: Notes From No5

Contact Email: Notesfromnumber5@outlook.co.uk

Phone Number: 07969 783728

3. Products

We sell wax melts, diffusers, and scented sprays. All products are subject to availability and may vary slightly from the images shown on our website.

4. Pricing and Payments

All prices are in GBP and include VAT where applicable.

We reserve the right to change prices at any time without prior notice.

Payment must be made at the time of ordering through our secure payment gateway.

Accepted payment methods include credit/debit cards and other available options displayed at checkout.

5. Orders and Acceptance

By placing an order, you are making an offer to purchase our products.

You will receive an order confirmation via email. This confirmation does not signify acceptance of your order.

We reserve the right to refuse or cancel any order at our discretion.

6. Shipping and Delivery

We aim to process and dispatch orders within [X] business days.

Delivery times may vary depending on your location.

Shipping costs are calculated at checkout and are the responsibility of the customer.

We are not liable for delays or issues caused by third-party courier services.

7. Returns and Refunds

You may return items within 14 days of receipt for a refund or exchange, provided the products are unopened, unused, and in their original packaging.

To initiate a return, please contact us at Notesfromnumber5@outlook.co.uk

Refunds will be processed within 14 days of receiving the returned items.

Shipping costs for returns are the responsibility of the customer unless the item is faulty or incorrect.

8. Liability and Warranties

We make every effort to ensure that our products are of high quality and safe to use.

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

Our liability is limited to the purchase price of the product.

9. Intellectual Property

All content on this website, including text, images, graphics, and logos, is the property of Notes From No5 and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without prior written consent.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

11. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the revised terms.

12. Contact Us

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For any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: Notesfromnumber5@outlook.co.uk

Phone: 07969 783728